Crowd Care Officer

Crowd Care Officers provide a basic level of care and customer service to patrons at public events through promoting safe behaviours at events and assist patrons to access the appropriate service providers where required.

Commitment: Minimum one shift per month subject to event availability
Location: Various locations across the metropolitan area
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Crowd Care Officer
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Want to volunteer at festivals, concerts and public events?

Event Health Services have an opportunity for people wanting to volunteer in a non-clinical capacity. Crowd Care is a function supporting large scale events, festivals and concerts. This is a non-clinical role and you will not be required to provide clinical or medical assistance.

What your role involves

  • Identifying patrons in distress
  • Identifying patrons who need wellbeing assistance
  • Provide patrons water and sunscreen

Our Crowd Care Officers

  • Require a current Provide First Aid Certificate before going on a shift (can be enrolled by St John once your application is successful)
  • On average a standard shift is approximately 5-6 hours
  • Are provided with a uniform – black polo shirt
  • Must be over the age of 18
Skills you will develop
Learn vital first aid skills
Effective leadership of others and self
Learn teamwork and create connections with like-minded people

Volunteering locations

Shifts commence at various events across the metropolitan area. 

Additional information

Benefits to you
  • Free ambulance cover for yourself, spouse and dependents, as specified by St John WA.
  • Free provide First Aid Course with St John.
  • Free uniform.
  • Free training in all skills relating to your volunteer role.
  • Annual St John Conference and dinner dance in Perth, to which all volunteers are invited, with cost heavily subsidised.
  • Access to all Volunteer Member Benefits including corporate discounts and other ad hoc offers and specials.
Required documentation

To become a volunteer with St John Ambulance Western Australia, you will be asked to complete an online application, including a medical questionnaire and the following:

  • National Police Clearance (Valid within the past 6 months)
  • Current Photo ID (Driver’s Licence, Passport or WA Photo/Proof of Age Card) 
Ongoing training

All our Crowd Care Officer Volunteers are required to attend quarterly meetings and updates.


All information concerning our volunteers is treated as strictly confidential at all times.


Your volunteering for St John WA should not cost you anything. Our volunteers can claim a reimbursement payment for each shift they complete.

Award & recognition

St John WA has a long history of recognising the outstanding contributions volunteers make to the organisation. We seek to recognise all volunteers and there are a number of distinguished national awards that you can be eligible for including our internal reward and recognition program.

Workplace Behaviour Policy

Volunteers at St John are expected to abide by the workplace behaviour policy and relevant procedures. The policy and procedures are available for view on the intranet.

Safety Injury & Support Services

Volunteers will be informed of the Occupational Safety and Health requirements applicable to volunteers. Safety Injury and Support Services provide extensive information about their services and policies on the intranet.

Wellbeing & Support Services

St John places a very high value on the health and wellbeing of their volunteers and provides an extensive support network through its confidential Wellbeing and Support program, accessible 24 hours a day, 7 days a week.