What to do when helping someone during a minor incident

First Responder App Giving
The St John First Responder app is free and could help you save a life, so join the 200,000 West Australians who have already downloaded it. 

Whilst the app has helped First Responders save countless lives, not every situation is life threatening so here we discuss some of the handy – and vital – first aid info and resources it provides as well.

Use the First Aid Guides for help

In a first aid situation, it’s important to know the right procedure. That’s why the First Responder App has a range of First Aid Guides that you can access at your fingertips. 

You can open these handy guides along with some additional tools by tapping the First Aid Toolbox tile on the home screen. 


Within the First Aid Toolbox, you’ll find a range of First Aid Guides for a variety of situations. They contain helpful instructions for treating incidents from asthma to stroke, with trusted information provided by the organisation that trains paramedics in first aid. 

Check the Emergency Room wait times

Once you’ve assessed the situation and applied your first aid skills, you might decide the injury or illness warrants a trip to hospital.


If you have ever been to an emergency room, you’ll know they can often be quite busy. To find 24-hour emergency care near you that can see you sooner, open the First Responder App and tap “Medical Centres Nearby”, which opens a map showing the nearest emergency rooms. Here, you’ll find each emergency room’s contact details and average wait times.

You can also use the app to get directions to the emergency room through your phone's preferred map application. 

If it's urgent but not an emergency, you can visit one of St John WA's Urgent Care centres, available seven days a week with x-ray on-site for sprains, broken bones and minor wounds.
Urgent Care

Dial Triple Zero (000) if the situation becomes critical

If the situation becomes life threatening, it’s important to dial Triple Zero (000) for an ambulance. 

Pinpointing your exact location can become difficult in an emergency situation. The St John First Responder App sends your GPS coordinates to the operator when you call Triple Zero (000) for an ambulance, speeding up the time it takes to confirm your location and dispatch an ambulance.

Download the First Responder App

St John First Responder is a free app and available on Apple’s App Store and the Google Play Store. You can find out more about how to use the app in our First Aid Responder App Guide.

It’s important to refresh your knowledge every year with a St John WA First Aid Training course so you’re ready for any first aid situation.

Posted on:

23 August 2021

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