Ambulance Activity and Response Times
St John WA is committed to providing a high quality ambulance service for Western Australians.
The following information relates to ambulance activity in Western Australia. The data below directly corresponds to our response times and also the amount of time our ambulances are ramped at metropolitan hospitals.
Metropolitan response time statistics for 19 January 2020
|Priority||Average ambulance response time||Target time to respond to 90% of cases||Percentage of cases responded to within target time||Number of cases attended|
|1||11.3 mins||15 mins||88.1%||318|
|2||18.7 mins||25 mins||82.7%||197|
|3||33.3 mins||60 mins||90.7%||118|
|Routine transport cases||1.9 mins||N/A||N/A||113|
|Total cases for the day:||746|
Frequently Asked Questions - Response Times
Q: How do we measure response time?
A: Response time is measured as the time from the call coming in to the St John WA State Operations Centre to when St John Ambulance arrives at scene.
Q: What are the response time targets?
A: Response times are a key indicator in measuring our performance. Our metropolitan response time targets are as follows:
- Attend to 90 per cent of priority 1 (emergency) calls within 15 minutes
- Attend to 90 per cent of priority 2 (urgent) calls within 25 minutes
- Attend to 90 per cent of priority 3 (non-urgent) calls within 60 minutes
Q: How well are St John WA meeting these targets?
A: For 2018/19 we attended to:
- 92 per cent of metropolitan priority 1 (emergency) calls within 15 minutes
- 87.1 per cent of metropolitan priority 2 (urgent) calls within 25 minutes
- 89.7 per cent of metropolitan priority 3 (non-urgent) calls within 60 minutes
In our most recent customer satisfaction survey (2019 CAA Patient Experience Survey), 96 percent of respondents were satisfied with our ambulance response times. Through Government commitment to our industry, we continue to see an increase in paramedic applications and investment in new ambulance vehicles.
Metropolitan ramping statistics for 19 January 2020
|Hospital Name||Dest Code||Total Hours Ramped|
|FIONA STANLEY HOSPITAL||FSH||1.3|
|JOONDALUP HEALTH CAMPUS||JHC||10.8|
|KING EDWARD MEMORIAL HOSPITAL||KE||0.0|
|PEEL HEALTH CAMPUS||PHC||1.2|
|PERTH CHILDRENS HOSPITAL||PCH||0.0|
|ROCKINGHAM HOSPITAL (RKDH)||RH||2.6|
|ROYAL PERTH HOSPITAL||RPH||9.2|
|SIR CHARLES GAIRDNER HOSP||QE2||1.5|
|ST JOHN OF GOD MIDLAND||ST/JMD||2.2|
Frequently Asked Questions - Ramping
Q: What is Ramping?
A: The term 'ramping' is used to describe the time (in hours) that ambulances are parked outside a hospital, waiting to handover the care of the patient to Hospital clinicians.
Q: How is Ramping measured?
A: Ramping is measured as the time over 30 minutes that a patient is in the care of the Ambulance crew before being handed over to the care of Hospital clinicians.
As part of Department of Health’s commitment to the quality of care for patients, there has been some recent changes to how ramping is being measured and reported to align with national industry standards. The new methodology provides a more patient-focused measure of the quality and timeliness of service provided to the patient. It is also a more accurate representation of the amount of time an Ambulance crew may be waiting to handover a patient to Hospital clinicians. To enable accurate comparison of figures and avoid a time-series break, the new methodology has been applied to both current and historical data.
Q: Why are we measuring ramping?
A: Increased hours of ramping can have a significant impact on response times for that day. Measuring ramping does not in itself address the challenges that emergency health services organisations face, but may assist in understanding the circumstances which contribute to it. With this being the intention, we measure and reporting on ramping to assess how our collaborative strategies with Health are improving outcomes for the community over time.