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St John Ambulance is committed to providing a high quality ambulance service for Western Australians.

The following information relates to ambulance activity in Western Australia. The data below directly corresponds to our response times and also the amount of time our ambulances are ramped at metropolitan hospitals.

Metropolitan response time statistics for 12 November 2018

Priority Average ambulance response time Target time to respond to 90% of cases Percentage of cases responded to within target time Number of cases attended
1 9.9 mins 15 mins 87.7% 342
2 17.6 mins 25 mins 79.8% 163
3 26.0 mins 60 mins 92.2% 153
Routine transport cases -5.6 mins N/A N/A 331
Total cases for the day: 989

Data represented above is derived from a real time data feed and may be subject to correction at a later date.

Metropolitan response time statistics for 12 November 2018

Hospital Name Dest Code # Cases Total Hours Ramped
ARMADALE/KELMSCOTT HOSP. AH 27.6
FIONA STANLEY HOSPITAL FSH 31.6
JOONDALUP HEALTH CAMPUS JHC 36.0
KING EDWARD MEMORIAL HOSPITAL KE 0.0
PEEL HEALTH CAMPUS PHC 4.3
PRINCESS MARGARET HOSPITAL PMH 0.0
ROCKINGHAM HOSPITAL (RKDH) RH 2.2
ROYAL PERTH HOSPITAL RPH 41.6
SIR CHARLES GAIRDNER HOSP QE2 35.8
ST JOHN OF GOD MIDLAND ST/JMD 8.2

Data represented above is derived from a real time data feed and may be subject to correction at a later date.

Further Information

Response times are a key indicator in measuring our performance. Our metropolitan response time targets are as follows:

  • Attend to 90 per cent of emergency calls within 15 minutes
  • Attend to 90 per cent of urgent calls within 25 minutes
  • Attend to 90 per cent of non-urgent calls within 60 minutes

For 2015/16, we attended to:

  • 93 per cent of metropolitan emergency calls within 15 minutes
  • 90.1 per cent of metropolitan urgent calls within 25 minutes
  • 94.3 per cent of metropolitan non-urgent calls within 60 minutes

In our most recent customer satisfaction survey 97 per cent of respondents were satisfied with our ambulance response times. Through Government commitment to our industry, we continue to see an increase in paramedic applications and investment in new ambulance vehicles.

The term 'ramping' is the expression used to describe the time (in hours) that ambulances are parked outside a hospital, when the hospital is unable to accept or treat the patients they are carrying. Increased hours of ramping can have a significant impact on response times for that day.