State Operations Centre
When calling triple zero (000), it is our State Operations Centre that will answer your call.
Receiving emergency calls 24 hours a day, every day of the year, our experienced Communications Officers gather vital patient and situation information and provide emergency first aid over the phone while the caller is waiting for the ambulance to arrive.During 2017/18, the Centre dealt with an average of 1,622 emergency calls per day with
Metro Response Times
A Computer Aided Dispatch (CAD) system provides Communications Officers with comprehensive geographical and incident information; an Automatic Vehicle Location (AVL) system provides a 'snapshot' image of the metropolitan area and alerts staff to the location of every ambulance and of all outstanding calls. The radio system consists of a UHF and VHF network with voice and data also utilising a Radio Over Internet Protocol (ROIP) for some country locations.