First Responder app
Be emergency ready with the First Responder App — your go-to resource to help you learn and provide first aid. Find first aid guides, locations of nearby defibrillators, and more.
Qualified first aiders in Western Australia can register as Community First Responders. In the event of a medical emergency within 500 meters, registered responders are notified and can assist until help arrives.
The features
Our First Responder app has a range of valuable features to support you in learning and using first aid, as well as helping you to be emergency-ready.
First Responder
Respond to medical emergencies within 500m and help out until an ambulance arrives.
Urgent Care
Locate your nearest Urgent Care clinic and see live wait times for emergency departments.
First Aid Guides
A resource of helpful first aid guides covering a range of scenarios and topics.
Community Transport
Book travel to community centres and medical appointments with first aid-trained team members.
Defibrillator map
Find nearby defibs and add new locations to the State Defib Network.
Training
See your first aid training history and book new training through St John WA.
The First Responder app is packed full of value, features and support for your community.
How responding works
There are four parts to responding. Accepting, getting details, helping, and handing over to paramedics.
Step 1: Accepting
If you’re within 500m of an incident, you will receive a notification to help. You can either accept or reject.
Step 2: Getting details
Once you accept the incident, you’ll receive details such as the patient's name, address and incident updates.
Step 3: Arriving & helping
Get to the scene as quickly and safely as possible. Provide first aid and stay with them until help arrives.
Step 4: Handover
Once help arrives, let them do their thing. Your help as a responder may have saved a life.
Levelling up
There are levels to being a Community First Responder. And you can move between them. Your level determines what types of incidents you can be assigned and respond to.
Basic
Advanced
Staff & Volunteer
AED
In the news
The First Responder app has been recognised and reported on by Australian news outlets for its positive impacts.
Did you know this?
If you work in emergency services, or you're an AHPRA registered health professional, you can become a Community First Responder with just your ID or certification.
Need some help?
Our Community First Responder Team are ready to help. Get in touch now:
Call us on (08) 9334 1418
Or email first.responder@stjohnwa.com.au
Frequently asked questions
About the app
The app allows qualified first aiders in Western Australia to register to become Community First Responders.
If a nearby (500m) medical emergency occurs, they can assist until help arrives.
It's full of features that support you with learning and delivering first aid. It helps you to be emergency-ready.
The features which require mobile coverage and internet access are:
- Dial 000 (mobile coverage)
- Dial 000 automatic GPS locator (internet access)
- First Responder (internet access)
- Your courses (internet access)
Many features don't require internet access.
However, the first time you use the app, you will need the internet to download content.
You will need to visit both the defibrillator and urgent care maps directly to download their content.
Once downloaded, you'll be able to use these features offline.
The First Responder App is compatible with iPhones, iPads and Android devices.
It is available on the Australian Apple’s App Store and Google Play.
The app contains first aid guides, a defibrillator and urgent care map, access to community transport, and training history.
Community First Responders
If you no longer wish to receive incident notifications, you can toggle your Community First Responder status from ‘Active’ to ‘Inactive’.
If you carry a defibrillator with you, there is no requirement to register it on the app.
You can bring your defibrillator with you when responding to suitable incidents.
To register as a Community First Responder, you need to have completed an RTO-accredited first aid course or St John WA equivalent first aid course within the past 3 years.
We also accept emergency services personnel and medical or health care practitioners registered with the Australian Health Practitioner Regulation Agency (AHPRA).
You can update your details through ‘Settings’ and your ‘Profile’ in the app, or visit https://stjohnwa.com.au/my-account
If you've completed the required first aid training through St John WA, you will be approved immediately.
If any qualifications, registrations or identification need to be verified by our team, it takes approximately 2 business days.
No. State legislation prevents people from incurring any personal civil liability for their actions in providing first aid.
The Civil Liability Act 2002 states:
"A good Samaritan does not incur any personal civil liability in respect of an act or omission done or made by the good Samaritan at the scene of an emergency in good faith and without recklessness in assisting a person in apparent need of emergency assistance."
We use the information you provide at registration to send you appropriate incidents and provide you with personalised support.
Got more questions about the app? Check out our full list of FAQs