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St John WA First Responder app

The St John WA First Responder app allows qualified first aiders in Western Australia to register to become Community First Responders.

If a nearby (500 meters) medical emergency occurs, they are notified and can assist until help arrives.

First Responder

Respond to medical emergencies within 500m and help out until an ambulance arrives.


Get incident details
A quick summary of the incident with the ability to accept.

Respond to an incident
Locational directions to the scene with live incident details.

First aid kit
A personalised incident took kit to support users at the incident.

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Levelling up

There are levels to being a Community First Responder. And you can move between them. Your level determines what types of incidents you can be assigned and respond to.

Basic Level

Basic

Advanced Level

Advanced

Staff and Volunteer Level

Staff & Volunteer

AED Level

AED

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First Aid Guides

First aid guides are our most popular feature and they cover a full range of scenarios.


Quick access
Quickly access guides when you need them. Or learn at your leisure.

Comprehensive guides
Our first aid guides are developed by a team of experts who deliver training across the state.

Be ready
By exploring and learning first aid through the app, you're helping to keep our WA communities safer.

Urgent Care and hospital wait times

Helping you quickly find and connect with the care you need. Our Urgent Care centres offer high-quality, medical treatment for patients with non-life-threatening injuries or illnesses.


Find help fast
Find the nearest Urgent Care or hospital.

Get informed
Get travel time, distances and wait times.

Get directions
Quickly get directions sent to your default map app.

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Defib network

The network provides life-saving support to cardiac arrest patients during the crucial moments before the ambulance arrives.

  • View nearby defib locations, including public, 24/7 and limited access.
  • Get directions to the nearest available defib
  • Upload new defib locations for review
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Community Transport

Book travel with supportive first aid-trained team members. Our service can take passengers to:

  • Medical/Specialist appointments
  • Dental appointments
  • Community Centres
  • Activities preventing social isolation
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Did you know this?

If you work in emergency services, or you're an AHPRA registered health professional, you can become a Community First Responder.

When registering, simply upload a copy of your work photo ID or APHRA certification.

Need some help?

Our First Responder Team are ready to help. Get in touch now:

Call us on (08) 9334 1418

Or email first.responder@stjohnwa.com.au

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Frequently asked questions

About the app

What is the First Responder app?

The app allows qualified first aiders in Western Australia to register to become Community First Responders.

If a nearby (500m) medical emergency occurs, they can assist until help arrives.

It's full of features that support you with learning and delivering first aid. It helps you to be emergency-ready.

What features don't work without the internet?

The features which require mobile coverage and internet access are:

  • Dial 000 (mobile coverage)
  • Dial 000 automatic GPS locator (internet access)
  • First Responder (internet access)
  • Your courses (internet access)
Does the First Responder App work without the internet?

Many features don't require internet access.

However, the first time you use the app, you will need the internet to download content.

You will need to visit both the defibrillator and urgent care maps directly to download their content.

Once downloaded, you'll be able to use these features offline.

Where can I download the app?

The First Responder App is compatible with iPhones, iPads and Android devices.

It is available on the Australian Apple’s App Store and Google Play.

What other features does it have?

The app contains first aid guides, a defibrillator and urgent care map, access to community transport, and training history.

Community First Responders

I don't want to be a Community First Responder anymore?

If you no longer wish to receive incident notifications, you can toggle your Community First Responder status from ‘Active’ to ‘Inactive’.

I have a mobile defibrillator (AED) – can I register it with the app?

If you carry a defibrillator with you, there is no requirement to register it on the app.

You can bring your defibrillator with you when responding to suitable incidents.

Who can become a Community First Responder?

To register as a Community First Responder, you need to have completed an RTO-accredited first aid course or St John WA equivalent first aid course within the past 3 years.

We also accept emergency services personnel and medical or health care practitioners registered with the Australian Health Practitioner Regulation Agency (AHPRA).

How can I update my personal details?

You can update your details through ‘Settings’ and your ‘Profile’ in the app, or visit https://stjohnwa.com.au/my-account 

How long does it take to verify my qualifications or identity?

If you've completed the required first aid training through St John WA, you will be approved immediately.

If any qualifications, registrations or identification need to be verified by our team, it takes approximately 2 business days.

Am I at legal risk delivering first aid in an emergency?

No. State legislation prevents people from incurring any personal civil liability for their actions in providing first aid.

The Civil Liability Act 2002 states:

"A good Samaritan does not incur any personal civil liability in respect of an act or omission done or made by the good Samaritan at the scene of an emergency in good faith and without recklessness in assisting a person in apparent need of emergency assistance."

How will my personal information be used?

We use the information you provide at registration to send you appropriate incidents and provide you with personalised support.

Got more questions about the app? Check out our full list of FAQs

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Enquiries / Location

General Enquiries
Phone08 9334 1222
Fax08 9277 6662
Emailstjohn@stjohnwa.com.au

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