Support is available to you

Being involved in a medical emergency can have an impact on you.

If you're looking to reach out, there are services and helplines available. You can even visit your GP for advice and support.

Lifeline WA

Lifeline WA’s mission is to prevent suicide, support people in crisis and reduce the stigmas, which can be a barrier to people seeking help.

BeyondBlue

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health.

Kids Helpline

Kids Helpline is Australia’s only free (even over mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.

Western Australia Mental Health Commission

There are hundreds of mental health, alcohol, drugs and other services across Western Australia.

Need some help?

Our Community First Responder Team are ready to help. Get in touch now:

Call us on (08) 9334 1418

Or email first.responder@stjohnwa.com.au

Paramedic
About the App

Have questions about the app? This section should help to answer some of the most frequent questions.

What is the First Responder app?

The app allows qualified first aiders in Western Australia to register to become Community First Responders.

If a nearby (500m) medical emergency occurs, they can assist until help arrives.

It's full of features that support you with learning and delivering first aid. It helps you to be emergency-ready.

What features don't work without the internet?

The features which require mobile coverage and internet access are:

  • Dial 000 (mobile coverage)
  • Dial 000 automatic GPS locator (internet access)
  • First Responder (internet access)
  • Your courses (internet access)
Does the First Responder App work without the internet?

Many features don't require internet access.

However, the first time you use the app, you will need the internet to download content.

You will need to visit both the defibrillator and urgent care maps directly to download their content.

Once downloaded, you'll be able to use these features offline.

Where can I download the app?

The First Responder App is compatible with iPhones, iPads and Android devices.

It is available on the Australian Apple’s App Store and Google Play.

What other features does it have?

The app contains first aid guides, a defibrillator and urgent care map, access to community transport, and training history.

Paramedic
Community First Responders

Have questions about being a Community First Responder? This section should help answer most of those frequently asked questions.

I don't want to be a Community First Responder anymore?

If you no longer wish to receive incident notifications, you can toggle your Community First Responder status from ‘Active’ to ‘Inactive’.

I have a mobile defibrillator (AED) – can I register it with the app?

If you carry a defibrillator with you, there is no requirement to register it on the app.

You can bring your defibrillator with you when responding to suitable incidents.

Who can become a Community First Responder?

To register as a Community First Responder, you need to have completed an RTO-accredited first aid course or St John WA equivalent first aid course within the past 3 years.

We also accept emergency services personnel and medical or health care practitioners registered with the Australian Health Practitioner Regulation Agency (AHPRA).

How can I update my personal details?

You can update your details through ‘Settings’ and your ‘Profile’ in the app, or visit https://stjohnwa.com.au/my-account 

How long does it take to verify my qualifications or identity?

If you've completed the required first aid training through St John WA, you will be approved immediately.

If any qualifications, registrations or identification need to be verified by our team, it takes approximately 2 business days.

Am I at legal risk delivering first aid in an emergency?

No. State legislation prevents people from incurring any personal civil liability for their actions in providing first aid.

The Civil Liability Act 2002 states:

"A good Samaritan does not incur any personal civil liability in respect of an act or omission done or made by the good Samaritan at the scene of an emergency in good faith and without recklessness in assisting a person in apparent need of emergency assistance."

How will my personal information be used?

We use the information you provide at registration to send you appropriate incidents and provide you with personalised support.

Got more questions about the app? Check out our full list of FAQs