Pay my bill
St John WA provides ambulance services across Western Australia every day of the year. Our service is provided on a user-pays basis.
If you've recently used our ambulance service and need to pay an invoice, you can do so online.
Not responsible?
Do your circumstances mean you're not responsible for paying your ambulance bill?
Not sure if you're responsible?
If you have recently used St John WA's ambulance service and received an invoice, you may be unsure if your circumstances require you to pay. Below are some circumstances that might mean you're aren't responsible for the bill or the full amount.
Pensioner/Over 65
Discounts available for WA Pension Concession Entitlement recipients.
If you believe you are not responsible for an invoice that you have received or need to update your details, we are here to help.
I need more time to pay
Are you finding your ambulance invoice difficult to pay? There are options available and we can help if you need assistance.
Country Ambulance Benefit Fund
People who reside in regional or remote Western Australia may be eligible to join a Country Ambulance Benefit Fund, which will cover the cost of your ambulance service.
Need some help?
Our Finance Customer Service Team are ready to help. Get in touch now:
Call us on (08) 9334 1212
Or email billing@stjohnwa.com.au
Frequently asked questions
Each Australian State and Territory operates a different model of ambulance service.
In Western Australia the State make a co-contribution to reduce the fee that is charged to user, this makes WA the lowest cost to patients for emergency transport where a fixed fee is charged.
If you are covered for Ambulance Services through your private health insurance, please act promptly to lodge your claim with your insurer to enable payment by the due date. St John cannot do this on your behalf.
There may be an exception where a transfer between hospitals when one or both of the hospitals is private.
Find our more on our Pensioner / Over 65 page.
There are also many factors which can affect the end cost to a patient, including whether they have ambulance cover, what level of cover they have and it covers them for, whether the patient is entitled to any pension/DVA discounts and the emergency classification of the ambulance.
For WA residents under the age of 65 who hold a valid WA Pension Concession Entitlement, medically necessary transports are partially subsidised by the State and patients are only liable for 50% of the fee.
Find our more on our Pensioner / Over 65 page.
People who reside in regional or remote Western Australia may be eligible to join a Country Ambulance Benefit Fund, which will cover the cost of your ambulance service.
If you're having financial difficulties, you're not alone. We understand that financial hardship can be caused by a number of factors and can be very stressful. We're here to help.
There are a range of options available, depending on your circumstances. These include:
- Direct debit or credit card instalments
- Centrepay – a free service to pay bills as regular deductions from your Centrelink payments
The sooner you contact us, the sooner we can assist.
If the circumstances above apply to you, please provide us more information. We can place your account on hold for 6-12 weeks, pending the outcome of your claim.
Need some help? Contact us via phone (08) 9334 1212 or email billing@stjohnwa.com.au
If you're having financial difficulties, you're not alone. We understand that financial hardship can be caused by a number of factors and can be very stressful.
The St John Finance Customer Service team is here to help you if you need to discuss our payment options.
There are a range of options available, depending on your circumstances. These include:
- Direct debit or credit card instalments
- Centrepay – a free service to pay bills as regular deductions from your Centrelink payments
We encourage you to contact us about your circumstances. The sooner you contact us, the sooner our team will be able to help you.
Contact us via phone (08) 9334 1212 or email billing@stjohnwa.com.au.There are circumstances where you may be eligible for cover, assistance or a payment plan.
Please review our Pay my bill page for more information.
Need some help? Contact us via phone (08) 9334 1212 or email billing@stjohnwa.com.au
The triaging system enables us to prioritise our ambulances and use our resources in the most effective manner, to ensure that all patients can be attended to in accordance with how time critical, or life-threatening, their symptoms are.
The priority assigned to the ambulance dispatch does not change because of the subsequent treatment provided, medical supplies consumed or the eventual diagnosis.
About 6 per cent of emergency ambulance cases in Western Australia are undertaken by volunteer crews in regional and remote areas. These are charged at a variable rate based on distance.
For details on fees you can contact our support team at (08) 9334 1212 or email billing@stjohnwa.com.au.