Feedback & Complaints
St John WA welcomes all feedback regarding the quality of our products and service.
We appreciate hearing from our customers, if you have received the excellent service we strive to deliver and would like to personally thank any member of our teams we can ensure your comments will be passed on.
Simply complete the online feedback form.
If you have been unhappy with any of the St John WA services you have been provided please read the frequently asked question below which will assist you.
How do I lodge a complaint?
Simply complete the online complaint form.
What information is needed?
A few simple details about the nature of the complaint and a brief statement is all that is required. Should further information be required, St John will contact you.
What will happen then?
Your submission is recorded and the investigation process begins.
When should I receive a reply?
We give complaints a high priority. Within five working days you will be sent an acknowledgement of your complaint. Your complaint will be investigated and you will be advised, in writing, of the outcome.
What if I do not receive a reply?
If you do not receive any reply within five working days of lodging your complaint, please contact the Customer Complaints Coordinator at firstname.lastname@example.org. The coordinator will immediately follow up on the matter.
We commit to thoroughly investigate any complaints and provide you with a response in the shortest possible timeframe. If after hearing from us you remain concerned about the service you received as an ambulance customer, the independent Health and Disability Services Complaints Office (HADSCO) is able to investigate any remaining concerns you may have. Their public website is located at: hadsco.wa.gov.au