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St John WA welcomes all feedback regarding the quality of our products and service.

We appreciate hearing from our customers, if you have received the excellent service we strive to deliver and would like to personally thank any member of our teams we can ensure your comments will be passed on.

Simply complete the online feedback form.

If you have been unhappy with any of the St John WA services you have been provided please read the frequently asked questions below to assist you.

How do I lodge a complaint?

Simply complete the online complaint form.

What information is needed? 

A few simple details about the nature of the complaint and a brief statement is all that is required. Should further information be required, we will contact you.

What will happen next?

Your submission is recorded and the investigation process begins.

When should I receive a reply?

Complaints are taken seriously by St John WA and given a high priority. You will receive an acknowledgement of your complaint within 5 working days, and the details will be sent to the relevant department for investigation. Once this investigation process is complete, the outcome will be provided to you in writing. This process is expected to be completed within 30 working days.

What if I do not receive a reply?

If you do not receive any reply within 5 working days of lodging your complaint, please contact the Compliance Team at feedback@stjohnwa.com.auA member of the Compliance Team will follow up as soon as they can.

We commit to thoroughly investigating any complaints and providing you with a response in the shortest possible timeframe. If after hearing from us you remain concerned about the service you received as an ambulance customer, the independent Health and Disability Services Complaints Office (HADSCO) is able to investigate any remaining concerns you may have. Their public website is located at:  hadsco.wa.gov.au