Submit a complaint
We commit to thoroughly investigating any complaints and providing you with a response in the shortest possible timeframe.
Please fill out the below form and we'll follow up with you as soon as we can.
You can view our policy on complaints and feedback here.
If after hearing from us you remain concerned about the service you received as an ambulance customer, the independent Health and Disability Services Complaints Office (HADSCO) is able to investigate any remaining concerns you may have.
Need some help?
Our Team is ready to help. Get in touch now:
Call us on (08) 9334 1222
Or email feedback@stjohnwa.com.au
Frequently asked questions
How do I give product feedback?
At St John WA, we value your product feedback as it not only helps us enhance the quality of our offerings and tailor them to your needs, but also reinforces our commitment to delivering exceptional experiences that contribute to better health outcomes across Western Australia
To provide Product Feedback, simply visit Product and service feedback and complete the form.
To provide Product Feedback, simply visit Product and service feedback and complete the form.
When will I receive a reply to my complaint?
We take all complaints seriously and investigate these matters thoroughly with the highest priority.
You will receive an acknowledgement of your complaint within 5 working days. We will keep you informed of our progress and understand the importance of resolving any issue.
Once this investigation process is complete, the outcome will be provided to you in writing. We appreciate your patience and understanding in this matter.
You will receive an acknowledgement of your complaint within 5 working days. We will keep you informed of our progress and understand the importance of resolving any issue.
Once this investigation process is complete, the outcome will be provided to you in writing. We appreciate your patience and understanding in this matter.
What information is needed for a complaint?
A few simple details about the nature of the complaint and a brief statement is all that is required. Should further information be required, we will contact you.
How do I lodge a complaint?
At St John WA, we value your complaints, as they provide crucial insights into areas where we can improve. It enables us to continually refine our services to ensure the highest standards of care and satisfaction across Western Australia.
To submit a complaint, visit Submit a complaint and complete the form.
To submit a complaint, visit Submit a complaint and complete the form.
What if I don't receive a reply to my complaint?
If you don't receive a reply within 5 working days of lodging your complaint, please contact our Compliance Team at feedback@stjohnwa.com.au. They will follow-up and ensure your complaint is addressed.
How do I give a compliment to St John WA?
St John WA values your compliments as they affirm our commitment to providing superior services, inspire our team members to continue their exceptional work, and guide us in consistently raising our standards to deliver the best possible experience for all communities across Western Australia.
To give us a compliment, simply visit Compliment us and complete the form.
To give us a compliment, simply visit Compliment us and complete the form.
What happens after I submit a complaint?
At St John WA, we value your feedback and take your complaints seriously. We're committed to providing exceptional service and if you're not satisfied, we want to hear about it. Our complaints and feedback policy can be viewed here.
Here is our step-by-step process:
Acknowledgement:
We aim to acknowledge your complaint within 5 days of receipt. At this point, we'll provide you with a complaint reference number for tracking.
Investigation:
Our dedicated complaints resolution team will review your complaint thoroughly. This process may involve contacting you for additional details to ensure we fully understand the situation.
Resolution:
We strive to resolve all complaints within 10 business days. We'll inform you of the outcome via your preferred contact method and in writing.
Escalation:
If you're not satisfied with our resolution, you can request for the complaint to be escalated. An independent team will review the situation.
Final Response:
We aim to provide you with our final response or a detailed explanation of our findings within 30 days of your initial complaint.
Remember, your satisfaction is our priority. We appreciate your patience and understanding throughout this process. We're committed to using your feedback to improve our services and ensure similar issues do not occur in the future.
Here is our step-by-step process:
Acknowledgement:
We aim to acknowledge your complaint within 5 days of receipt. At this point, we'll provide you with a complaint reference number for tracking.
Investigation:
Our dedicated complaints resolution team will review your complaint thoroughly. This process may involve contacting you for additional details to ensure we fully understand the situation.
Resolution:
We strive to resolve all complaints within 10 business days. We'll inform you of the outcome via your preferred contact method and in writing.
Escalation:
If you're not satisfied with our resolution, you can request for the complaint to be escalated. An independent team will review the situation.
Final Response:
We aim to provide you with our final response or a detailed explanation of our findings within 30 days of your initial complaint.
Remember, your satisfaction is our priority. We appreciate your patience and understanding throughout this process. We're committed to using your feedback to improve our services and ensure similar issues do not occur in the future.