Mia Medical Information Assistant

How do I download the First Aid Skills app?

You can download the First Aid Skills app on Google Play Store for Android devices, or the Apple Store for Apple devices. Click the below buttons to download the app on your preferred device. 

View the terms and conditions of use.

Google-Play-250

Apple

First Aid Skills for Mobile App FAQs

What devices can I use?

We recommend you use a phone or tablet less than 3 years old. Phones or tablets that have less than 8mb of memory may not be able to run the apps.  ·

iOS devices 

Must have iOS version 11 or newer. And we recommend an iPhone 8 or newer, with 8mb of memory or more. 

Android devices 

Must have a minimum of version 11 of Android OS and 8mb or more. 

Will the apps run on older mobile devices?

It may run very slow or the screen may appear black, or the app may close immediately after opening. We recommend phones or tablets less than 3 years old for the best experience. 

How much are the skills or courses?

First aid skills are set in the app stores by region. Please check pricing in the stores.

Will I get a certificate when I complete these skills or courses?

Yes! For each skill or course you complete, you will be emailed your St John Accredited certificate. 

I have forgotten my password, how do I reset it?

Access the link below in a browser and enter your email address, instructions will be emailed to you.

https://stjohnwa.com.au/my-account/forgot-password

Once you have reset your password, you can use the new password to sign into the digital first aid training app. 

How do I get a refund?

If you would like a refund, please contact your app store directly. We cannot assist with refunds of mobile app purchases through the store. 

If you’ve purchased a redeem code through our website, these are not able to be refunded. 

First Aid Skills for Web FAQs

How do I get started?

We recommend a few simple steps to prepare your computer for completing the digital first aid training.

  1. Close all of our other applications to save memory
  2. Check your audio settings and that your speakers or headphones are working correctly
  3. Ensure your web browser is the latest version. See information and links below

What browser can I use to do this training?

We recommend you use the latest version of either Chrome, Edge, Firefox or Safari. ·

Older versions of browsers or other browsers not in our official list may result in you experiencing technical issues.

What type of computer I need?

We recommend a laptop or desktop computer with:

  • Windows 10
  • 8gb of RAM
  • Less than 4 years old
  • The latest browser version
  • Speakers for sound

Will the training run on an older computer?

It may run slower than usual. We recommend you close all other applications before starting.

How much are the skills or courses?

First aid course and individual skill pricing is available on our website.

Can you stop and start a course or does it need to be completed in one sitting?

You are able to stop and start as you please. It will pick up from where you have left off when you log in.

Once paid for, can you commence a course at a later stage, or does it have to be performed on the day you paid?

You can access this at any time once purchased. The certificate will only be emailed once the course has been completed in its entirety. 

I can’t hear the sound. How do I fix it?

Our digital first aid training uses audio and you will require speakers to hear the instructions.

If you are not hearing any sound out of your device as the training progresses, please check your computer audio settings or the volume on your device.

How do I change it to full screen?

Just scroll to the bottom of the page and look for the full screen icon, click on it and the app will switch to full screen. Press the escape key on your keyboard (Esc) to exit full screen mode or the button or swipe action you use to close apps on our mobile device.

 

Full screen mode icon:

First Aid Skills

How do I redeem a code?

Access your training through the link you have been provided in the email. Once your page has loaded, follow these steps:

  1. Navigate to the Menu tab
  2. Click the Redeem button
  3. Enter your code
  4. Click Redeem and your course will unlock
  5. Get started!

What do the colours mean on the skills?

Blue indicates that the skill is incomplete

Grey indicates it’s locked

Green indicates you have completed it successfully. The skill will also display a white tick icon

 

Skill colour icons:

  • Completed - Completed
  • Incomplete - Incomplete

How do I pause the training?

Click the menu in the top right corner. Click Resume to continue again.

Hamburger menu

Where is the inventory? I cannot find it.

Click the menu in the top right of the training app to open the inventory. 

Hamburger menu

What skills or courses are available?

For a full list of skills and courses, click here.

    Will I get a certificate when I complete these skills or courses?

    Yes! For each skill or course you complete, you will be emailed your St John Accredited certificate. 

    I have forgotten my password, how do I reset it?

    Access the link below and enter your email address, instructions will be emailed to you.

    https://stjohnwa.com.au/my-account/forgot-password

    Once you have reset your password, you can use the new password to sign into the digital first aid training app. 

    How do I get a refund?

    If you purchased an online course by mistake, please contact our first aid team for information on how you can refund your purchase. 

    St John WA, First Aid Team
    Email: firstaid@stjohnwa.com.au
    Phone: +61 8 9334 1233 (WST 8:30am - 4:30pm)

     

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