Metro Community Transport Service

Community Transport (Metro)

Transportation you can trust.

For so many, access to reliable and affordable transportation is a significant challenge that makes getting to and from appointments a stressful experience. Our Community Transport Service aims to fill that void by providing a door to door service to people who are unable to use public transport or their own means of transportation. The service can be used to travel to community centres and medical appointments, by booking our service at least 24 hours before.

Our service also extends to our passenger's carer or companion at no additional charge, so you can travel knowing you have the help you need. So that you have a safe journey, our dedicated drivers are trained in first aid and our vehicles are equipped with First Aid supplies, an AED and a fire extinguisher.

Community Transport Drivers smiling at the camera

Bookings

Our services require advanced bookings, unlike taking a taxi or Uber. Our bookings team are available via phone or email between 7:30am - 5:00pm, Monday to Friday. We advise booking at least three business days in advance to secure availability.

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About our service

Am I eligible for this service?

Passengers must:

Be able to get in and out of a sedan vehicle
Not require assistance or en route medical assistance
Be medically stable
Have a carer with them if they have dementia or are unstable
Have a guardian with them if under 18 years of age
Be able to manage themselves at the scheduled appointment

Can I use my Home Care Package?

A Home Care Package is a program that provides eligible older Australians with access to a range of affordable care services.

Our Community Transport Service can be included in your HCP or CHSP, depending on your package level and requirements.

Talk to your provider to find out if our Community Transport Service can be included in your package.

Where can I go?

Our service can take passengers to: