Before your event
Once Event Health Services has been briefed on your event, you can confidently leave the mitigation of medical risk to us.
Based on the event briefing, Event Health Services will:
- Assess the risk at your event and determine the qualifications and number of event health staff required. Factors considered include:
- The type of event
- The expected number of attendees
- The demographic profile of the expected patrons
- The layout of the venue
- The number and location of any first aid rooms available
- Anticipated injuries/anticipated patient presentations
To ensure compliance with regulations, all major events are risk assessed using WA Department of Health guidelines.
- Determine the most efficient, effective way to provide medical services to event attendees.
For example, in our experience presentation rates are typically slow in the first 2 hours and then ramp up. Therefore we determine that we are able to provide an adequate service but save you money by only providing 2 Event Health Officers in the first 2 hours and then 4 for the remaining time. We have also found that the final few hours of certain events such as dance concerts can be particularly resource intensive.
- Determine the number and type of vehicles, medications and equipment required.
At your event
Event Health staff will arrive at your event half an hour before the start, to set up medical posts and to allow for the early arrival of patrons.
Event Health staff will be dressed in the well-recognised uniform of St John Ambulance clinical staff and our medical posts are branded similar to St John ambulances. These colours are highly visible and also provide peace-of-mind to event patrons who are likely to be familiar with the exceptional medical care provided by St John Ambulance.
The St John Ambulance motto is "For the service of humanity" and we take this responsibility very seriously.
Our event health staff are not only experienced, professional, highly-trained medical staff, they are also personable and compassionate people. Whether it’s providing directions, putting a band-aid on a blister or dealing with a medical emergency, they often go “beyond the call of duty” to ensure that they provide a friendly, efficient service for your patrons.
Our event health staff are proud to represent St John Ambulance. They all receive customer service training and understand the importance of delivering a high level of customer service, to reflect positively on your event and on St John Ambulance.
After your event
After your event, Event Health Services can provide you with a comprehensive debrief of the medical services provided and a report on the number of people treated and the type of medical complaints addressed. For smaller events this may not be necessary. For longer event contracts, a weekly or monthly event summary report can be generated.
Event Health Services also collects data on any non-medical services provided (e.g. event queries, directions required etc.) which may aid in the future planning of your event.